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Topic
Solving Real Business Challenges with AI-Powered Contact Center Analytics
Date & Time

Selected Sessions:

May 22, 2025 12:00 AM

Description
Contact centers are at the heart of customer experience but managing them effectively comes with significant challenges—from ensuring service quality to optimizing agent performance and uncovering customer insights. The key to overcoming these obstacles? AI-powered analytics. Join us for this insightful webinar, "Solving Real Business Challenges with AI-Powered Contact Center Analytics," where we’ll explore how AI-driven insights can help organizations address real-world business challenges and drive meaningful improvements. What You’ll Learn: ✅ Uncover Actionable Insights: Discover how AI analyzes customer interactions to identify trends, sentiment, and opportunities for improvement. ✅ Enhance Service Quality: Learn how AI automates quality monitoring to ensure unbiased, data-driven evaluations and consistent customer experiences. ✅ Optimize Agent Performance: Explore how AI-driven recommendations can improve agent effectiveness, reduce burnout, and increase job satisfaction. ✅ Address Emerging Challenges Proactively: See how AI helps organizations spot potential issues before they escalate, enabling faster, smarter decision-making. Whether you’re a contact center leader, customer experience strategist, or technology innovator, this session will provide practical strategies to leverage AI-powered analytics for better business outcomes.