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Disengaged teams and soaring agent attrition can negatively impact customer experience and operational efficiency in modern contact centers. However, game-changing strategies can transform workforce dynamics and empower agents with more control over their work lives. Placing agents at the center of scheduling decisions simplifies workforce management, reduces attrition, and builds a loyal team focused on providing better customer experiences. We’ll provide actionable tips and demonstrate features that prevent staffing gaps and foster an empowered, vibrant contact center culture.